Help

• Zoom application
• An internet connection
• A computer or mobile device

You’ll need to download and install Zoom onto the device that you’ll be watching the webinar from.

• Computer: Click to download Zoom
  • If you have trouble downloading Zoom on a Mac, you may need to change your security settings — click here to learn how to install Zoom on a Mac.
  • For additional info, click here to learn about Zoom system requirements.
• iOS (Apple iPad or iPhone): Visit App Store

• Android (Google, Samsung, etc.): Visit Google Play Store

We strongly recommend that you test Zoom before the course begins.

Click here to visit the Zoom Test Page. 

Make sure you’re able to:

• launch the app
• hear audio

Note: By default, webinar attendees will not be connecting their cameras or mics.

Look for the invitation in your email and follow the link to “Join Webinar”.

Alternatively, join using the Webinar ID and Passcode listed in the email (you may need these to join from a mobile device).

1. Be sure that your speakers or headphones are connected to your computer or device.
   • TIP: Try watching a YouTube video to make sure you can hear sound.
2. Within the Zoom application, click the arrow beside the Audio Settings button, then toggle between the options under “Select a Speaker” until you hear sound.
   
3. To test your audio levels within the Zoom application, click the arrow beside the Audio Settings button, then select “Test Speaker and Microphone”. Follow the prompts to adjust your audio settings.

• You may have a weak or unstable internet connection:
  • Try getting closer to your wifi router, especially if it’s in a different room.
  • Be mindful of shared connections — other people sharing your internet may slow it down, especially if they’re streaming movies and games.
  • If possible, use an ethernet cable to connect directly from your router/modem to your computer for the most reliable connection.
• Remote desktops aren’t suitable for video/audio streaming:
  • Don’t view the webinar through a remote desktop, like Citrix or MS Gateway.

1. When joining the Zoom webinar, you’ll be asked to open the Zoom application.
2. If you don’t already have Zoom installed, you’ll be prompted to “download & run Zoom” — click “Run” or “Save”.
3. Once downloaded, complete the installation:

WINDOWS:

1. Open your “Downloads” folder
2. Double-click “Zoom … .exe”
3. Follow the prompts to finish installing
4. Click the “Join Webinar” link in your invitation

MAC:

1. Open your “Downloads” folder
2. Double-click “Zoom … .pkg”
3. Follow the prompts to finish installing
4. Click the “Join Webinar” link in your invitation

Note: You can also click here to download Zoom directly.

MOBILE DEVICE (Tablet, Phone):

Visit the app store on your device to download or get “Zoom Cloud Meetings”:

• Visit App Store for iOS (Apple iPhone, iPad)
• Visit Google Play Store for Android (Google, Samsung, etc.)

If your workplace doesn’t allow you to download Zoom or your computer requires permission to install the application, you have several options:

1. Use a personal computer, iPad or phone to install Zoom and view the webinar.
2. Contact your IT department for help with installing Zoom.
3. Use the browser version of Zoom.
   • After clicking the “Join Webinar” link in your invitation, you’ll be prompted to download or launch Zoom.
   • Click the “join from your browser” link instead.
     
     

1. • Note: The browser version of Zoom is limited in features. For example, you may not be able to participate in poll questions, but you will be able to view the webinar.

Courses on Demand modules from after September 2012 require the Adobe Flash plugin to be installed. Follow the instructions at the Adobe website to download Flash and ensure it is running properly on your browser.

If you are attempting to watch a module on Google Chrome and getting an error message, you need to manually enable Flash. To enable Flash:

• Go to chrome://settings/content
  (To navigate manually: go to Settings, click on Show Advanced Settings at the bottom of the page, then click on Content Settings in the Privacy area)
• Scroll to the Flash area and select “Allow sites to run Flash”

If you are attempting to watch a newer module (September 2012 and later) on Google Chrome and getting an error message, you need to manually enable Flash. To enable Flash:

• Go to chrome://settings/content
  (To navigate manually: go to Settings, click on Show Advanced Settings at the bottom of the page, then click on Content Settings in the Privacy area)
• Scroll to the Flash area and select “Allow sites to run Flash”

If you are attempting to watch an older module (September 2012 and earlier), we recommend using Internet Explorer on a Windows computer. The Courses on Demand requires the official Windows Media Player plugin, which is only available on Windows computers using Internet Explorer. The Edge browser is not supported.

Android, iPhone, iPad, and BlackBerry Playbook

What you can access:

• Full-day Webinars (via the Adobe Connect app)
• CLE-TV

What you cannot access:

• Rebroadcasts
• Recorded modules in Courses on Demand.

Some of our online courses are available on mobile devices. Devices that support Adobe Flash will allow you to view most online courses. To view Webinars on devices that do not support Flash, download the Adobe Connect app from your app store:

• To use your Android device, download the free Adobe Connect app from the Google Play Store.
• To use your iPhone or iPad, download the free Adobe Connect app from the Apple App Store.
• To use your BlackBerry Playbook, download the free Adobe Connect app from BlackBerry World.

Note that not all webinar features will be available through the app.